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     When you have user account, click here  sankaku6Login   sankaku6Operation Manual        updated : 2018-08-01
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KEK研究者向けトップページ
 sankaku6User Registration
 sankaku6Procedures:
  Accommodation
 sankaku6Procedures:
  Travelling expenses
 sankaku6Outline of Dormitory
 sankaku6Vacancies of Dormitory
 sankaku6Outline of Apartment
 sankaku6Hotels in Tsukuba
 sankaku6Procedures:
  Experiment, Research
 sankaku6Procedures: LAN, PHS, etc.
 sankaku6List of Documentation to
  be submitted
 sankaku6Office in KEK
 sankaku6Q & A

 Contact
 ■KEK Users Office
 (Tsukuba)
 1-1 Oho Tsukuba, Ibaraki
 305-0801 Japan.
 Tel:029-879-6135,6136
 Fax:029-879-6137
 E-mail:
 usersoffice@mail.kek.jp

 ■J-PARC Center Users Office
 (Tokai)
 162-1 Shirakata Tokai-mura
 Naka-gun,Ibaraki 319-1195
 Japan.
 Tel: 029-284-3398
 Fax: 029-284-3286
 E-mail:
 j-uo@ml.j-parc.jp

 square Q & A

  For further information, please contact KEK Users Office 029-879-6135,6136,6197.
 
Q1 Cannot login although initial password is correct.
Q2 Never received mail with ID and password.
Q3 I forgot my password.
Q4 What to do in case of rejected Registration?
Q5 What to do when registered information was mistaken or wrong?
Q6 Cannot make User Registration using Macintosh.
Q7 I do not know my Contact Person.
Q8 Does Project No. need to be specified (* ) correctly?
Q9 I would like to change a language for mail communication.

  Q1. Cannot login although initial password is correct.
  Answer Try again considering the points below.

1. Please confirm the initial password you got from User Support System when your
 User Registration was completed.
2. Fill in the initial password, letter by letter, paying attention to capital or small letters.
3. When using copy and paste functions, check one letter lost or unnecessary space
 inserted.
4. When you use Macintosh, FireFox is recommended as browser.
5. Initial password needs to be changed within 48 hours or it will be expired.

The initial password will be expired in 48 hours after issued.

Therefore, check your mail box frequently for confirmation mail of User Registration Approval that contains initial password.
If 48 hours have passed, please contact Users Office by mail or phone, so another
initial password will be re-issued.

Your password shall be no shorter than 8 and no longer than 16 letters/ numbers/ marks combinations.

When you tried all above, and still have problems to login, please contact Users Office.

  Q2. Never received mail with ID and password.   
  Answer

Our Approval process of your User Registration usually takes 3 working days, but in some case we might wait confirmation from your Spokesperson.
Please contact Users Office by phone, if urgent.

It may happen that our mails on ID and password are recognised as spam by your mail software. Please check the spam mail box.

  Q3. I forgot my password.
  Answer

We can re-issue your password, so please contact Users Office by mail, if necessary. Another initial password will be sent to you from our system.

Please change the initial password within 48 hours after arrival, or it will expire.

  Q4. What to do in case of rejected Registration ?
  Answer Reason of Rejection is written in the returned mail. Please read it carefully. 
You may need to redo your User Registration from the beginning.

In case you would like to get more detailed explanation concerning Reason of Rejection, please contact Users Office by mail or phone.

  Q5. What to do when registered information was mistaken or wrong ?
  Answer When you noticed a mistake or necessary changes, you can submit a request of  the change in your portal site.
  Q6. Cannot make User Registration using Macintosh.
  Answer For Macintosh machine, we recommend FireFox as a browser.
You can use a Windows PC located in the common building on the 1st floor of the dormitory.
  Q7. I do not know my Contact Person.
  Answer

Contact Person is required for those Users planning to stay at the Apartment. Otherwise, you can leave this space blank.

  Q8. Does Project Number need to be specified (* ) correctly ?
  Answer

You know the Project Number, please fill it in.
Almost all projects will apper in pull- down menu of the corresponding categories in the registration process.
For other cases, please ask KEK staff in charge who contacted you upon the projects. 

  Q9. I would like to change a language for mail communication.
  Answer You may choose Japanese or English for communication.
Laungage is set to English, if your Registration was made in English. Contact Users Office for changes.

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usersoffice@mail.kek.jp|Copyright|    
     Copyright(c) 2007-2015,
    HIGH ENERGY ACCELERATOR RESEARCH ORGANIZATION, KEK
   1-1 Oho Tsukuba, Ibaraki 305-0801 Japan