You can get the room key for dormitory room at the office of the superintendent between 16:00
and 22:00. The office is at the entrance of the dormitory. Please pick up the room key at the
Information Center (Guard Office) between 22:00 and 7:00 on the following day.
[Payment]
Dormitory Charge：
Payment can be made at Users Office.
Payment Methods (Accepted Payment Options)
- 1) Cash(JPY)
- 2) Credit Card（VISA, Mastercard, JCB, American Express, Diners Club, Discover, UnionPay）
- 3) Debit Card（J-Debit）
- 4) Electronic Money（QUICPay）
- 5) QR Code Payment（PayPay, d Payment, Rakuten Payment, Smart Code, Alipay, WeChat Pay）
Guests checking out during holidays who are unable to pay at Users Office may make their payment to the dormitory superintendent. Please note that if you pay in cash at the superintendent’s office, exact payment is required, as change will not be available. Thank you for your understanding.
The following payment methods are available if you are unable to make payment at the above payment counter:
- Online payment (credit card only)
- Bank transfer
Please see more information : https://www2.kek.jp/uskek/eng/visiting/dormitory.html
Description based on 'Act on Specified Commercial Transaction'
Apartment Charge :
Please pay the charge when you get the invoice from the Users Office. Your apartment charge will
not be deducted from the travel expenses.
* Please confirm your lodging charge on your portal site.
[Refunds of Accommodation Fees ]
Accommodation fees cannot be refunded once paid, unless you are unable to stay due to a natural disaster or reasons on our side. If your accommodation dates may change, please make the payment only after your schedule is confirmed.
Changes to or Cancellations of Accommodation Reservations Due to Natural Disasters or Circumstances on the Organization’s Side
(1) Changes to or Cancellation of Accommodation Reservations
If you wish to change or cancel your accommodation reservation due to a natural disaster (such as a major natural disaster) or circumstances on the organization’s side (such as equipment or facility malfunctions), please inform Users Office in person.
If Users Office is closed, please contact them by email.
Users Office
Office Hours: Monday-Friday, 9:00 a.m.-5:00 p.m. (Closed on Saturdays, Sundays, public holidays, and during the year-end and New Year holidays.)
Email: usersoffice@mail.kek.jp
(2) Payment of Accommodation Fees Outside Users Office Hours
Please do not pay the accommodation fees outside Users Office hours, as your accommodation dates must be updated in the system.
If you wish to pay at the dormitory (cash only), please pay the dormitory superintendent the accommodation fees excluding the cancelled portion and receive a deposit receipt issued by the superintendent.
[Late Payment Interest]
- Payment Due Date:
- The last day of use
- Late Payment Interest:
- If the full amount is not paid by the payment due date, the late payment interest shall be calculated using the method below. Please pay the total amount of the late payment interest and the accommodation facility usage fee (principal).
- Calculation Method:
- Principal Amount × 3% per annum × (Number of days from the day after the payment due date to the date of payment ÷ 365 days)
However, if the late payment interest is less than JPY 500, it does not need to be paid.
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Procedure: Reservation for accommodation
